1. Standard cancellation policy
Free cancellation : You can cancel your reservation until 
48 hours before the scheduled time of the tour and get it full refund .
Cancellation within 48 hours : If you cancel within 48 hours before the scheduled trip, we will not refund your money We may offer you the option to change the date of the excursion, depending on availability. If the change of date is not possible, the reservation will be considered a cancellation and you will not receive a refund.
No-show : If you do not show up for the excursion without prior notice, no refunds or rescheduling will be allowed.

2. Changing the date of your tour
If you want to change the date or time of your trip:
Changing the appointment more than 48 hours in advance : You can change your appointment free of charge, subject to availability.
Change of appointment within 48 hours : If you need to change your appointment within 48 hours of your tour, we will do our best to accommodate you, but please note that 
depending on the circumstances A rescheduling fee may apply.

3. Weather conditions
We want to ensure your safety and enjoyment. If weather conditions prevent the tour from continuing (e.g. storms, strong winds, etc.), we reserve the right to cancel the tour. In such cases:
Full refund or reschedule : You will have the option to receive a full refund or reschedule your trip to a later date, subject to availability.

4. Special circumstances (illness, emergencies, etc.)
We understand that unforeseen circumstances such as illness or emergencies can occur. If you must cancel due to such circumstances:
Contact us : Please contact our customer service team at [Your contact details] as soon as possible.
Case-by-case review : We will review each situation individually and offer the option of rescheduling or a refund, depending on the circumstances.

5. Group reservations and private tours
Group reservations : If you have made a group booking (more than [X] people), a surcharge may apply when booking 
non-refundable deposit The remaining payment amount is subject to the same cancellation policy.
Private tours : For private tours, cancellations or changes within 7 days of the tour may incur additional fees. Please contact us for details.

6. Refund procedure
The refund will be processed to the original payment method. Depending on your payment provider, it may take 
5-7 business days for the refund to appear in your account. Please note that processing times may vary depending on your bank or payment provider.

7. How to cancel a reservation
To cancel or change your booking, please contact our customer service team directly via our contact details so we can assist you with the cancellation or change of appointment.

8. Contact us
If you have any questions about our cancellation policy or need assistance, please feel free to contact us at:
Contact
info@eco-cool.hr
+385976681573
We appreciate your understanding and look forward to hosting you soon!